General Terms of Service

1. Parties and binding effect

These general terms of service ("Terms") constitute a legally binding agreement between NXT Vizion AB ("Ringroxy", "we", "us") and the legal entity ("Customer", "you") that registers an account, subscribes, or otherwise uses Ringroxy's services.

By using the Service the Customer certifies that they:

• are a legal entity,
• have authority to represent and bind the organisation, and
• accept these Terms in their entirety.

By using the Service the Customer also accepts Ringroxy's current Data Processing Agreement (DPA).

2. Definitions

Service – Ringroxy's cloud-based SaaS platform for AI-powered voice and call handling.

AI Agent – The automated voice solution provided via the Service.

Customer Data – All data that the Customer inputs, generates, or that arises through the Customer's use of the Service, including audio files, transcriptions, and metadata.

3. Scope and limitations of the Service

3.1 Ringroxy provides a technical communication tool. The Service is not a human receptionist and does not replace human judgement.

3.2 The Service is provided on an "as-is" basis. Ringroxy does not guarantee that the AI Agent's responses, bookings, analyses, or transcriptions are completely accurate or error-free.

3.3 The Service does not constitute legal, medical, financial, employment, or other professional advice.

3.4 The Customer is fully responsible for how the AI Agent is configured, trained, and used within their own business.

4. AI transparency and disclosure obligations

4.1 The Customer is responsible for informing all calling parties that they are interacting with an AI-based service and, where applicable, that calls may be recorded or analysed.

4.2 The Customer undertakes to use Ringroxy's standardised notification script or another message approved by Ringroxy at the start of each call.

4.3 Failure to comply with this section constitutes a material breach of this agreement.

5. Acceptable use

The Customer may not use the Service to:

• violate applicable law or regulations,
• record calls without a legal basis or required consent,
• mislead, deceive, or impersonate human staff where prohibited by law,
• process sensitive personal data without a valid legal basis,
• engage in unsolicited marketing, spam, or other abusive use.

Ringroxy reserves the right to immediately restrict or suspend the Service in the event of suspected violation.

6. Account, authorisation, and security

6.1 The Customer is responsible for:

• protecting login credentials,
• granting access only to authorised users,
• all activity that occurs via the Customer's account.

6.2 The Customer is responsible for all actions, instructions, and configurations given to the AI Agent via the account.

7. Fees and payment

7.1 Fees are charged according to the selected subscription plan and are quoted exclusive of VAT.

7.2 Payment is processed via Ringroxy's payment partner (currently Stripe).

7.3 In the event of non-payment Ringroxy reserves the right to:

• suspend the Customer's access after fourteen (14) days,
• continue charging the subscription fee during the suspension period,
• terminate the agreement after a delay exceeding thirty (30) days and invoice the remaining commitment period.

8. Personal data and data protection

8.1 The Customer is the data controller and Ringroxy is the data processor.

8.2 The processing of personal data is governed by a Data Processing Agreement (DPA) which forms an integral part of these Terms.

8.3 Ringroxy is entitled to engage sub-processors and to process personal data within the EU/EEA in accordance with applicable data protection legislation.

9. Intellectual property

9.1 All intellectual property rights in the Service, including source code, AI models, voice libraries, and trademarks, belong to Ringroxy (NXT Vizion AB).

9.2 The Customer is granted a non-exclusive, non-transferable, and time-limited licence to use the Service for the duration of the agreement.

9.3 The Customer retains ownership of Customer Data.

10. Limitation of liability

10.1 The Customer acknowledges that AI-generated content may contain errors and is responsible for verifying information before making business-critical decisions.

10.2 Ringroxy is not liable for indirect damages, lost profits, loss of data, or third-party claims.

10.3 Ringroxy's total liability is limited to the amount the Customer has paid for the Service during the twelve (12) months preceding the event giving rise to the claim.

11. Force majeure

Ringroxy is not liable for failure to perform its obligations where this is due to circumstances beyond Ringroxy's reasonable control, including but not limited to service disruptions at third-party providers, government actions, industrial disputes, fire, war, pandemics, or similar force majeure events.

12. Amendments

Ringroxy reserves the right to amend these Terms. Amendments will be notified to the Customer at least thirty (30) days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

13. Assignment

13.1 Ringroxy may assign this agreement in whole or in part to a third party, including in the event of a sale of the company, merger, restructuring, or other corporate transaction.

13.2 Upon such assignment Ringroxy may transfer Customer Data to the acquiring party to the extent required for continued provision of the Service.

13.3 Any transfer under this section shall comply with applicable data protection legislation, including GDPR, and the acquiring party shall assume the role of data processor or data controller with at least the same level of protection as under this agreement.

13.4 The Customer may not assign this agreement without Ringroxy's written consent.

14. Term and termination

The agreement runs until further notice with the notice period specified in the Customer's selected subscription plan.

Ringroxy may terminate the agreement with immediate effect in the event of material breach by the Customer.

15. Governing law and dispute resolution

These Terms shall be governed by and construed in accordance with Swedish law.

Any dispute arising out of these Terms shall be resolved by Swedish courts of general jurisdiction, with the Gothenburg District Court as the court of first instance.